Domain name is a unique name that identifies an Internet site and it is an address in the cyberspace. It allows Domain Name System (DNS) computers to identify the website when Internet users are searching for it. For example: yourdomain.cc.

Domain name is need so that people can find the site on the World Wide Web quickly and easily. It was an essential tool in introducing your business to the public; businesses often register domains to protect them from cyber-squatting or unauthorized use.

You may register .com/.net/.org/.biz/.info/.name/.us/.cc/.cn/.tw/.sg/.my through us.

You may refer to http://www.web.cc/pricing.html for the registration cost.

To determine the availability of the domain name, you have to access the WHOIS function. Enter the domain name in the text box on that page, the system will normally inform you of its availability and give you an opportunity to search for other available names.

	Click on the Registration feature from the top menu bar
	At http://www.web.cc/cgi-bin/checkout.1.cgi?source=webcc, fill up your desired domain name and submit for the availability search.
	System will return whether the domain is available for new registration.
	Continue with fill up other domain name information and submit for registration.

	Click on the Registration feature from the top menu bar
	At http://www.web.cc/cgi-bin/checkout.1.cgi?source=webcc, fill up the domain name in native/local language & select extension .com/.net/.cc and submit for the availability search.
	System will return whether the domain is available for new registration.
	Continue with fill up other domain name information and submit for registration.
	Please note that domain name will be display in race code as well. Please keep the race code for reference.

You may register a domain by using online credit card payment method or Maybank2U method. Maybank2U is payment method for Malaysia customer who owns a Maybank account. Our online credit card payment is performing via pop-up window, therefore, please ensure that your browser has enable for pop-up window.

	Click on the Renewal feature from the top menu bar
	At http://www.web.cc/cgi-bin/renew.1.cgi?source=webcc, fill up the domain name submit the renewal

	Click on the Renewal feature from the top menu bar
	At http://www.web.cc/cgi-bin/renew.1.cgi?source=webcc, fill up race code of domain name submit the renewal

You may use the IDN Conversion Tool to find out the native or race code of domain name. A race code shall start with xn-xxxxxxxx.com. IDN Conversion Tool is a tool to convert IDN domain name from native to race code, or vice versa. . The Conversion Tool is available at domain name registration page. Make sure your IE browser encoding is set as UTF-8 to use this tool.

You may refer to http://www.web.cc/pricing.html for the renewal cost.

Yes, we will send a renewal reminder to the domain registrant email when the domain is about to expired.

You are advise to renew the domain before expiry date in order to avoid any downtime of your website.

You may renew your domain by using online credit card payment method or Maybank2U method. Maybank2U is payment method for Malaysia customer who owns a Maybank account. Our online credit card payment is performing via pop-up window, therefore, please ensure that your browser has enable for pop-up window.

Once the .TW domain has expired, it will be suspended. Customers are still able to renew the domain within 30 days of renewal grace period while it is expired. If the .TW is still not being renewed within the renewal grace period, it will drop into 3 days pending deletion period and straightly will be deleted approximately 33 days for the expiry date.

If the domain has not been renew during the renewal grace period, the domain will fall into redemption grace period which varies according to different extension. Please note that only certain extension can be restored.

To restore a domain, USD 120 of restoration fee and one year of renewal fee is required. As payment via credit card is not available for domain under redemption grace period, you are require to bank in the payment to us via TT payment. Please contact clientcare@web.cc to obtain the TT account information.

For TT payment less than USD 500, additional USD 30 of service charge will be charged. The total payment will be restoration fee + renewal fee + TT charges.

Please send us the TT slip via email to clientcare@web.cc when payment is made. Clearing of TT payment will require 2-4 working days.

*Note: Only restoration payment can be made through the above account, renewal payment is not accepted via TT payment.

Domain Transfer is a process of transferring or changing your domain registration from your existing Registrar to another new Registrar. Currently, our system support for the domain transfer of .com, .net, .org, .biz, .info, .name, .cc, .cn, .tw and .sg.

	Click on the Renewal feature from the top menu bar
	At http://web.cc/cgi-bin/transfer.cgi?source=webcc, fill up the domain name, authorization code and submit the transfer;
	Fill up the Punycode code if you are transferring an IDN domain;
	Authorization code is required for .com, .net, .org, .biz, .info, .name, .cn, .tw and .sg domain transfer while .cc transfer do not required authorization code;
	Domain will be renewed for one year upon transfer completion except for .sg domain; .sg domain will not be extended upon transfer completion.

Authorization code is a 6- to 16-character "password" assigned by a sponsoring Registrar. It identifies your domain name in Registry. Authorization code is required for .com, .net, .org, .biz, .info, .name, .cn, .tw and .sg domain name in order to prevent any unauthorized transfer.

You will have to contact your current sponsoring Registrar to request for the domain's authorization code. Registrants are advised to keep their authorization code confidential to avoid unauthorized transfers of domain names.

In the event that we are your domain's current sponsoring registrar, please contact us for the authorization code.

There are no hidden costs to transfer your domain name to us. All you need to pay is the renewal duration that will be added to the current expiration date for your domain name as domain will be renewed for one year upon transfer completion except for .sg. You may refer to http://www.web.cc/cn/pricing.html for the pricing table.

It normally takes 2 -10 business days to successfully transfer your domain to us. If you requested a transfer of your domain more than ten (10) days ago and haven't heard anything back from us, please contact us for assistance.

No, you can transfer your domain name at any time and the domain remaining year will be transferred over with the domain name. In fact, we would advise you to transfer your domain to us at least 2 weeks prior to expiry, to avoid any unnecessary delay and take the risk of losing it.

Absolutely not! When you transfer your domain, the only changes to your domain are the Registrar and not others. You are still the owner of your domain, and retain full administrative control at all times.

No, changing the registrar entry for your domain on the root servers is immediate.

	If the e-mail address of the current administrative contact for the domain is invalid, you won’t receive the confirmation e-mail and won’t be able to confirm the transfer.
	Losing registrar can deny a transfer for several reasons: if the domain is not paid for, or if the domain is involved in a legal dispute
	A transfer will not able to perform if the domain is less than 60 days old, and if the domain is under Lock status

If a domain is transferred within the 45-calendar day after the renewal date, then the renewal year added by Losing Registrar is dropped. The Gaining Registrar will add one year to the domain name's expiration date. Hence, the domain expiration date will remain the same.

You may transfer your domain by using online credit card payment method or Maybank2U method. Maybank2U is payment method for Malaysia customer who owns a Maybank account. Our online credit card payment is performing via pop-up window, therefore, please ensure that your browser has enable for pop-up window.

ccTLDs stands for Country Code Top-Level Domain which generally used or reserved by a country or a dependent territory, for example, .cn indicated as China.

You are able to register .us/.cc/.cn/.tw/.sg/.my ccTLD through us.

.us – ccTLD for United State and it is ‘American’s Internet Address’.
.cc - ccTLD for CoCos Keeling Island, it has been used and works worldwide on the internet just like gTLDs.
.cn - ccTLD for China, it is ideal for business and organization which planning to penetrate into China market, one of the faster develop country. You may register .cn, .com.cn, .net.cn and .org.cn through us.
.tw - ccTLD for Taiwan, you may register .tw, .com.tw, .org.tw, .idv.tw, .game.tw, .ebiz.tw and .club.tw through us
.sg - ccTLD for Singapore, you may register .sg, .com.sg, .net.sg, .org.sg, .per.sg and .edu.tw through us.
.my - ccTLD for Malaysia, you may register .my, .com.my, .net.my and .org.my through us.

There are no restrictions on who can register .cc/.cn/.tw domain name, it can be register by any individual or business in any country.

No, companies or organizations do not need a subsidiary in China or Taiwan in order to register for a .cn or .tw domain name.

For .us domain name, one of the following eligibility requirements must be met:
	A natural person (i) who is a citizen or permanent resident of the United State of American or any of its possessions or territories or (ii) whose primary place of domicile is in the United State of American or any of its possessions, or
	Any entity or organization that is incorporate within one of the fifty (50) U.S. states, the District of Columbia, or any of the United State possessions or territories or (ii) organized or otherwise constituted under the laws of a state of the United State of American, the District of Columbia, or any of it possessions or territories, or
	An entity or organization (including federal, state, or local government of the United State, or a political subdivision thereof) that has a bona fide presence in the United State.

For .sg domain name, local presence is required for domain admin contact where the address of the admin contact must be valid Singapore postal address.

.sg - Applicable for all as long as the administrative contact has a valid Singapore postal address. A foreign applicant may apply with it appoints a local agent having a valid Singapore postal address as the Administrative Contact.

.com.sg - Applicable for companies and businesses, applicants must be a commercial entities in which either registered or are about to be registered with the Accounting & Corporate Regulatory Authority (ACRA), IE Singapore or any professional body. A foreign company may apply if it has a representative in Singapore as the Administrative contact, which shall be a legal entity that is similarly registered by any of the afore-mentioned organizations, and is duly authorized by the foreign company to apply for the registration of the domain name.

.net.sg - Applicable for network providers and info-com operators in Singapore, applicants must be info-com operators or network providers in Singapore and possessing a valid license issued by the Info-Communications Development Authority (IDA).

.org.sg - Applicable for societies, charitable bodies and other organizations not classified in which either registered or are about to be registered with the Registry of Societies (ROS) or other miscellaneous organizations (eg. Town Councils, Community Centres, People’s Association and Embassies and any other organizations not classified elsewhere.)

.edu.sg - Applicable for educational institutions, applicants must be educational institutions registered with the Ministry of Education (MOE) in Singapore.

.per.sg - Applicable for registration of a personal domain names, applicant must be a Singapore citizen or permanent resident who aged 21 years and above. Parents, guardians or an immediate family member shall apply on behalf of an applicant who is below 21 years of age, provided that the parent or guardian or the immediate family member concerned is above 21 years. There shall be no commercial activities or information displayed on a .per.sg domain name website.

For .my domain name, following eligibility requirements must be met:
	Registrant must be a company locally incorporated in Malaysia.
	Supporting documents required to register a .my domain name
	Whole registration process must be complete within 14 days from the date of submission;
	.name.my registration is open to any individual aged 18 and above, holding a Malaysian National Registration Identity Card [NRIC] or show proof of residing in Malaysia, holding a valid passport.
	2LD.my domain can be applied by an organization or an individual.
	List of supporting document

Letters and numbers are always valid characters in a domain name. Hyphens may also be used but may not begin nor end your domain name. Spaces and special characters, such as question marks (?), exclamation points (!), and underscores (_) are never permitted for a domain names. A .cc/.cn/.tw domain name can be between 3 and 63 Romanise characters long, .sg can be 2 and 63 Romanise characters long while .my can be 1 and 40 Romanise characters long.

.us/.cc/.cn/.tw - the registration and renewal term is 1-10 years.
.cn - the registration and renewal term is 1-10 years.
.sg - the registration and renewal term is 1 and 2 years.
.my - the registration term is 1 year while the renewal term is 1-3 years.

You may refer to http://www.web.cc/pricing.html for the registration cost.

gTLDs stands for Generic Top-Level Domain and it is the earliest introduce top-level domain. .com/.net/.org is the first generic top-level domain in the Internet world and also the most favorite gTLD using by the Internet user nowadays.

You are able to register .com/.net/.org/.biz/.info/.name gTLD through us.

.com - short for commercial which intended for commercial entities.

.net - short for internet which intended for network provider.

.org - short for organization which intended for non-profit firms and any other organizations that did not fit under the .com/.net suffix.

.biz - short for businesses which intended for business or commercial use. It is the world's first Internet-based environment dedicated to the business community. .biz gives you the opportunity to get the best business name, expand your online presence and protect your company name, brand name or trademark.

.info - short for information which intended for informative websites where people go for information. It's ideal for sharing knowledge on issues and ideas and for providing information on products or services in an easy-to-remember way

.name – intended for personal site of individual. It can be a space for individuals’ Personal Name, it may be a name, nickname, pseudonym, alias, or something an individual or fictional character is commonly known as in its own social context. An individual can register a Personal Name, or a company or individual can register a fictional character to which it has rights.

There are no restrictions on who can register .com/.net/.org/.info/.name domain name, it can be register by any individual or business in any country. For .biz domain name, it only can be used for a “bona fide business or commercial use”. A bona fide business use is one of the following:-
	To exchange goods, services or property of any kind;
	In the ordinary course of trade or business;
	To facilitate (i) the exchange of goods, services, information, or property of any kind or (ii) the ordinary course of trade or business.

Letters and numbers are always valid characters in a domain name. Hyphens may also be used but may not begin nor end your domain name. Spaces and special characters, such as question marks (?), exclamation points (!), and underscores (_) are never permitted for a domain names. A gTLDs domain name can be between 3 and 63 Romanise characters long.

The registration and renewal term for gTLDs is 1-10 years.

You may refer to http://www.web.cc/pricing.html for the registration cost.

Internationalized domain names (IDN) are domain names represented by native language characters followed by .com or .net (for example: 网域名称.com).

You are able to register IDN.com, IDN.net and IDN.cc through us.

Since availability of languages is dependent upon Unicode, it would be best to answer this question in Unicode terms from the Unicode site. Many scripts (especially Latin) are used for a very large number of languages. The easiest answer is that Unicode covers all the languages that can be written in the following scripts: Latin; Greek; Cyrillic; Armenian; Hebrew; Arabic; Syriac; Thaana; Devanagari; Bengali; Gurmukhi; Oriya; Tamil; Telegu; Kannada; Malayalam; Sinhala; Thai; Lao; Tibetan; Myanmar; Georgian; Hangul; Ethiopic; Cherokee; Canadian-Aboriginal Syllabics; Ogham; Runic; Khmer; Mongolian; Han (Japanese, Chinese, Korean ideographs); Hiragana; Katakana; Bopomofo and Yi.

Yes. You can register an Internationalized Domain Name ending in .com or .net, if available. So, you can seek to register your business name just as you would write it, complete with Chinese or Korean or Japanese or other non-English characters. Internationalized Domain Names are domain names represented by native scripts defined in unicode 3.2. For example, a Chinese domain name would be followed by .com or .net: 国际化域名.com. This is just one way that .com and .net can reflect your business’s origin and values.

It's simple, an Internationalized Domain Name ending in .com or .net enables you to extend your online identity in China or Korea or Japan and other countries around the world. An Internationalized Domain Name can provide you with a more effective way to reach your target markets in your customers' preferred language and script. They also eliminate the need to translate or transliterate your brand into English characters for use as an Internet address. Furthermore, Internationalized Domain Names ending in .com or .net are based on international standards to help navigate the Internet in non-Ascii and certain non-English languages, such as Chinese, Korean or Arabic, etc.

The encoded form of the internationalized domain name (including the 4 characters for .com or .net) may contain up to 67 characters. The characters can be letters, numbers, and/or hyphens. Hyphens may not begin or end a domain name, for example xn--3blp3fsfkmlfpx2ubu.com. The internationalized domain name transformation software will reject the name if the encoded conversion exceeds the limit.

You may use the IDN Conversion Tool to find out the native or race code of domain name. A race code shall start with xn-xxxxxxxx.com. IDN Conversion Tool is a tool to convert IDN domain name from native to race code, or vice versa. . The Conversion Tool is available at domain name registration page. Make sure your IE browser encoding is set as UTF-8 to use this tool.

When in the Zone file, internationalized domain names will appear as the encoded ASCII character string. For example, the RACE encoding of .com will be stored as xn--3blp3fsfkmlfpx2ubu.com.

To use an IDN to navigate to a Web site, the user types the IDN in the browser's address bar or clicks an active link. If the user does not have the i-Nav plug-in, most browsers will require that the user type "www." or "http://" before the IDN. These prefixes will enable the browser to recognize the IDN as a DNS query. The IDN is resolved and the desired Web site appears in the browser.

The current users who are already using i-Nav plug-in in their web browser or they are using IDN-enabled browsers will able to browse the website with .hk Chinese Domain Name. However, for those who are not using the i-Nav plug-in or an IDN-enabled browser, we recommend the site visitors to install an IDN-enabled browser of their choice and continue to enjoy navigating the Web using IDNs in their own language. A few sample browsers currently supporting IDNs are as follows:

Microsoft Internet Explorer
URL: http://www.microsoft.com/windows/downloads/ie/getitnow.mspx
Platform: Windows XP, Windows Server 2003
Version: 7.0 and higher

Netscape Navigator (English only)
URL: http://browser.netscape.com/ns8/
Platform: Windows
Version: 7.0 and higher

Opera Web Browser
URL: http://www.opera.com
Platform: Windows, Mac OS X, Linux
Version: 7.2 and higher

Unified Login is a feature, which allows one User ID and Password to manage all your domain names. In other word, no individual password required to manage each domain name. It eases the process of domain name management.

System will require a User ID and Password to be created during new domain name registration. Select 'New Customer', fill in the User ID and password you prefer to create Unified Login account.

Remember your previous User ID and password, select 'Existing Customer', fill in your ID and password, system will forward you to following registration page to continue with registration if the ID and password is accurate. The domain name register will therefore add to your account.

We have 'Add domains to my user account' feature for you to add domain name to the Unified Login. Login to Web Address Manager, select 'Existing User Login' to login to your account, you will be able to view the feature then.

This might due to:
	Your domain name password is incorrect
	The domain name is not registered with the same registrar.
Please confirm the information mentioned above and try again.

We have a feature for our previous registrants to create Unified Login account. Select Web Address Manager, select 'Create New User ID', choose the User ID your prefer and key in your existing domain name and password. System will create the ID if authentication of domain name is successful.

Once you have created the Unified Login, all you previous domain names password will be changed to your login password. By the way, you only required Unified Login password to manage all you domain names.

It is compulsory for all customers to create Unified Login in order to manage their domain names.

No worry, select Web Address Manager and click on 'Forgot password', fill in your User ID and one of the domain name in account to retrieve the password. An email will be sent to the Registrant email of your domain name to confirm your ID and password.

During registration, the Registrant, Administrative and Technical Contact information for that particular domain name will be recorded and a Domain Handler of that domain name will be created. In future, if you would like to register a domain name with similar contact information, just select that Domain Handler. System will automatically load the domain information in registration form, therefore you are not require to fill the information.

You are able to login and manage your domain via Web Address Manager feature by using your Unify Login created during the domain registration process. For more information on the Unify Login, please refer to Unify Login FAQ.

You are able to View Whois Information, Modify Whois Information, Modify DNS, Transfer of User ID and Change of Registrant. Domain name which are using our default DNS [ns1.web.cc, ns2.web.cc] will be able to set for URL Forwarding, Email Forwarding, Subdomains Management and DNS Hosting.

There are several reasons where you are unable to perform the DNS modification; if the domain is under name protected; or if the new DNS has yet registered into registry. Please contact us for further assistance on this.

Name protection can means that the domain has been placed under Lock status where this shall prevent unwanted registrar transfer, reseller transfer, DNS change and domain name deletion. This shall always ensure your domain name status will not be changed without prior getting your approval.

Name Protection works instantly and automatically upon every successful domain name registration and transfer. Name Protection does not apply on renewal; however you are still able to renew the domain name even though the domain name is under protected status. It is advise after renewed your domain name, you should activate the Name Protection. Domain name renewal will not be protected automatically after success renewed.

You will be able to know the status by login to the Web Address Manager. You will be able to view your status by selecting option Name Protection. There are 2 statuses:
	Protect: Enable the Name Protection and the domain name will not be able to change DNS, transfer and deletion.
	Active: Disable the Name Protection and domain name is active for DNS changes, deletion and transfer.

As customer, you are unable to change the status of your domain name. Please contact us for status changes.

No, when a domain name is protected, you are unable to transfer your domain name to other registrar or within reseller. Please activate your domain name before transfer.

No, when a domain name is protected, you are unable to delete your domain name. Please activate your domain name before deletion.

No, you are unable to change the DNS setting when your domain name is protected. Please activate your domain name before perform the DNS setting modification.

Not necessary, Name Protection will not affect renewal process. You may continue your renewal even though domain name is protected. However, it is advise that you should always activate your Name Protection to protect your name.

Others than DNS change, other domain name contact information such as name, address, email address etc will still active for changes even though the name is protected.

If your domain name is protected, you will find the Whois information shows status as REGISTRAR-LOCK in registry Whois.

The Change of Registrant process allows you to change the Registrant or ownership details of a domain name in real time. Please note the process is subject to validation of following:
	The change of Registrant currently is only applicable for .com/.net/.org/.info/.biz/.cc/.cn/.tw/.sg domain name only, for .my domain name, please contact us for further assistance.
	As the Current Registrant, you must have possession of the User ID and password for the domain to perform the Change of Registrant. The Change of Registrant process is only applicable for domain names registered or managed directly by WEBCC.

	To initiate the Change of Registrant request, current registrant will need to access Wed Address Manager and login with User ID and Password
	Select the domain that would like to change the Registrant information from the domain name list
	Select Change of Registrant function
	Current registrant will be required to fill in the new Registrant information and assign New User ID and password or transfer to another User ID
	Click on 'update' and the change of owner will be performed immediately

The change of registrant is free of charge.

Yes, a confirmation email notice to the registrant contact email address will be generated to advise on the Change of Registrant. The previous owner has 48 hours from the time the confirmation email has been received to dispute the case by return email.

If the change is disputed, WEBCC Ltd will revert the domain to its previous registrant without further question. The current and new Registrant of the domain name should be responsible for any dispute caused thereof.